Most Interesting Projects

present – 2008 – Analytical support in the development of a billing system and CRM system

Project Goal: Customer Support within IT systems
Customer Benefits: Implementation of solutions based on the analyses carried out by consultants with many years of experience

2013/2014 – Migration of data from a subsidiary

Project Goal: Migration of data from a subsidiary’s systems to target systems without affecting the end-customer.
Customer Benefits: Consolidation of the telecommunications market and costs reduction resulting from the development of services and their maintenance in two independent systems.

2013 – Improving the quality of the data collected in the Local Number Portability process

Project Goal: Impact analysis of the valuation of calls in a billing system after the change in the method of determining information about number portability.
Customer Benefits: Reducing incorrectly issued financial documents produced as a result of incorrect valuation of connections to numbers from the parent operator

2013 – Optimizing processes associated with discharging of connections in the process of correct invoicing of the subscriber

Project Goal: Streamlining production processes concerning the valuation of the subscriber connections.
Customer Benefits: More efficient management of the production system’s resources and reducing delays in dispatching invoices to the end subscriber.

2013 – Analysis of feasibility and functionality of dispatching SMS alerts in the process of a failure

Project Goal: Improving the quality of subscriber service and reducing the number of queries to the customer service department.
Customer Benefits: Reduction of incoming calls to the customer service through efficient informing the subscribers about the status of an open compliant in the process of a failure.

2013 – Application to define custom prices for specified fractions

Project Goal: Providing a solution description of overlay for a billing system allowing optimization of processes for the business market.
Customer Benefits: Streamlining the process of introducing non-standard rates for the fractions and increasing the quality of the business subscriber service.

2012 – Analysis of the ability to provide services on a mobile network

Project Goal: Enabling the company to provide services on a mobile network
Customer Benefits: Extending the offer by the possibility to provide services resulting from the functionality of the virtual operator.

2012 – Introduction of the Video on Demand service.

Project Goal: Enabling end-customers to order free and paid video on demand services via widgets and their automatic settlement in a billing system
Customer Benefits: Increasing the attractiveness of the services offered. Facilitating and streamlining the work through automatic settlement the new service

2012 – Changing the dispatch moment of equipment for the broadband data transmission service (Bitstream Access)

Project Goal: Hastening the shipment of a device necessary to provide the service, so that the customer receives the device before physical start of the Internet access service
Customer Benefits: Increasing satisfaction of the end-customer and reducing the number of calls of the end-customer to the operator in order to explain the lack of availability of the service. Improving the image of the company.

2011/2012 – Updating the Infinys billing system to version RBM 5.x.

Project Goal: Providing new functionalities for the creation of new products in a billing system.
Customer Benefits: Possibility to use latest features provided by the manufacturer of the billing system for creating new offers and products.

2011 – A tool for automatic verification of key data between the reporting platform and the source systems.

Project Goal: Ensuring the quality of the data transmitted to the reporting platform.
Customer Benefits: Irregularities in the reports have been eliminated thanks to the possibility of identifying irregularities in the data transmitted between the reporting platform and the source systems. As a result, the business customer satisfaction increased.

2011 – Changing the bandwidth during the billing cycle of the subscriber

Project Goal: Allowing changes in bandwidth of the Internet service during the billing cycle.
Customer Benefits: Improving the quality of customer service by automatically adjusting the bandwidth of the service to the technical parameters of the link.

2011 – Implementation of functionality, designed for business customers, connected with maintenance of the Unified Communication.

Project Goal: Introduction of a new, uniform and consistent communication tool available to all business customers
Customer Benefits: Improving the end-customer satisfaction by increasing the productivity of individual employees and the entire organization. Improving the image of the company as a leading provider of innovative telecommunications services in our country.

2011 – Adaptation of the billing system to changes in the Telecommunications Law

Project Goal: Ensuring compliance of the billing system operation with provisions of the Telecommunications Law applicable in the Republic of Poland.
Customer Benefits: Fulfilment of the obligations specified in the Telecommunications Law, in terms of enabling the subscriber to block connections to premium rate numbers and activate threshold quota for connections with premium rate.

2010/2011 – New layout of invoices from a billing system

Project Goal: Changing the information presentation on the invoice of the subscriber and making its layout dependable on the customer segment.
Customer Benefits: Increasing the customer satisfaction by changes in the presentation of key information on the invoice. As a result, improving the customer satisfaction and reducing inquiries of the end-customer to the Contact Centre.

2010/2011 – Automating the process of issuing correction invoices due to the change in the VAT rate

Project Goal: Automatic issuance of corrections for incorrectly issued financial documents.
Customer Benefits: Automating the process of change in the VAT tax rate, compliance with the obligations specified in the Polish law

2010 – Introduction of a new IP VPN service to the portfolio of offered services

Project Goal: Allowing the sale of a service based on IP VPN in IT systems.
Customer Benefits: Increasing the competitiveness of the company through the introduction of services consistent with the needs of the end-customer. Providing high quality, safety and reliability of the offered services through improved data and voice transmission.

2010 – Introduction of the expected date of the service and its modifications

Project Goal: Implementation of automatic entering the date of the most possible time limit of the service to be supplied to the end-customer
Customer Benefits: Improving the quality of services and subscriber service.

2010 – Dispatch of correction invoices and periodic invoices

Project Goal: Introducing the possibility of generating correction invoices with a standard invoice from the next billing period.
Customer Benefits: Streamlining the dispatch process of the correction invoices. Sorting the collected invoices by introduction of linked documents.

2010 – Transmission and personal data anonymization

Project Goal: Ensuring anonymity of transmission and personal data in accordance with the act on the obligation to store and delete transmission data of the subscribers.
Customer Benefits: Operation under the telecommunications law through introduction of the process of removing transmission data on a regular basis and introduction of the anonymity of the data stored in client systems.

2010 – Initiation of the SAT TV service

Project Goal: Providing the SAT TV service and its realization in IT systems
Customer Benefits: Increasing the competitiveness of the company through provision of a new SAT TV service.

2010 – Application to issue correct correction invoices

Project Goal: Designing a tool to make adjustments for incorrectly issued financial documents.
Customer Benefits: Optimization of the process for handling complaints of subscribers by increasing the quality of correction invoices. Reducing the cost of application maintenance by using the WWW technology.

2010 – Application to the register of technical examinations

Project Goal: Creation of a tool in the .NET technology to register technical examinations at vehicle diagnostic stations.
Customer Benefits: Meeting the needs of members of the House relating to the registration of technical examinations and full documentation printout at diagnostic stations.

2009/2010 – A tool to support correct configuration of prices of international connections in a billing system

Project Goal: Design and implementation of a tool to support the analysis and modification of prices of international connections.
Customer Benefits: Reducing the number of complaints of subscribers and issued corrections. Ability to perform systematic verification of the current configuration of the billing system, so that new directions for international calls for mobile operators are identified on an ongoing basis. Automated and streamlined process of prefix configuration changes in a billing system.

2009 – Migration of data from a subsidiary

Project Goal: Migration of data from a subsidiary’s systems to target systems without affecting the end-customer.
Customer Benefits: Consolidation of the telecommunications market and costs reduction resulting from the development of services and their maintenance in two independent systems.

2009 – Optimization of information on the invoice

Project Goal: Optimization of information presented on the subscriber’s invoice.
Customer Benefits: Measurable benefits in form of reduced costs of printing and dispatching paper invoices to the customer.

2009 – Automation of distribution of erroneous payments made by the subscribers

Project Goal: Design and realization of the process of automatic posting of erroneous payments of the subscribers.
Customer Benefits: Reducing the number of manual postings of subscriber’s payments made to incorrect billing account. As a result of the process, posting a payment to the correct account and its automatic allocation to the financial document.

2009 – Initiation of the IP TV service

Project Goal: Delivery of the IP TV service and its implementation in IT systems
Customer Benefits: Increasing the competitiveness of the company and potential sources of income.

2008/2009 – Introduction of the Games on Demand service

Project Goal: Enabling the end-customers to order additional services in the form of games on request.
Customer Benefits: A tool to acquire and loyalize customers, mechanism to increase ARPU

2008 – Implementation of the anti-churn offer in IT systems

Project Goal: Creating an anti-churn offer.
Customer Benefits: Reduction of the anti-churn rate through the process of loyalizing subscribers.

2008 – Implementation of the “Backup” service in the billing system and the CRM system

Project Goal: Implementation of new products relating to the value-added service
Customer Benefits: Creating new services to market HOME and SOHO / SME, realized with the Internet access service.

2008 – Implementation of a converged service for subscribers of the “business” segment

Project Goal: Analysis of possibilities of implementing the converged service in a billing system and CRM.
Customer Benefits: Expansion of the offer for the business segment through the implementation of converged services.